Question 1

Who is American Water Resources (AWR)?

Accepted Answer

AWR provides protection from the unexpected. We offer programs to cover the big repairs that your homeowner's policy typically doesn't cover. Since the year 2000, we have grown to provide protection for nearly 2 million homeowners. American Water Resources is an independent third-party administrator of optional home protection programs. American Water Resources is a trademark of American Water and used under license. AWR's optional programs are not provided by American Water or its affiliates

Question 2

Why should I choose a bundle instead of individual programs?

Accepted Answer

Because you'll save money. And not just on repair bills. You'll save money with the bundle price, compared to joining individual protection programs for your water line, gas line, sewer line, electrical lines, and in-home plumbing. So you'll simplify your payments and save money. Win-win.

Question 3

Doesn't my homeowners' insurance cover this?

Accepted Answer

Standard homeowners' insurance policies typically do not cover repairs of these systems and service lines. Review your homeowners' insurance policy for additional information.

Question 4

How do I sign up?

Accepted Answer

Select the plan and follow the simple enrollment form, or you can call us at 1-855-800-5195.

Question 5

Who is eligible to join?

Accepted Answer

Owners of residential homes (single-family or townhouse) are eligible. If you live in a condo, check with your HOA to see if you're responsible for your service lines and other covered components.

Question 6

What happens after I enroll?

Accepted Answer

There is no waiting period for Gas Line Protection. You can make a claim and request your annual gas line inspection at any time once your enrollment has been processed. For all other coverages, your enrollment begins the day AWR processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begin 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of coverage.

Question 7

How do I file a claim?

Accepted Answer

If you have a covered repair claim or any other questions, call AWR at 1-855-390-5195 or submit your service claim online; do not call your own plumbing contractor. AWR is available by phone 24 hours a day, 7 days a week to take your call.

Question 8

What specifically is covered by the program?

Accepted Answer

You can find detailed information outlined in the Terms & Conditions above under the What Is Covered tab on this page.

Question 9

When does coverage begin?

Accepted Answer

There is no waiting period for Gas Line Protection. You can make a claim and request your annual gas line inspection at any time once your enrollment has been processed. For all other coverages, your enrollment begins the day AWR processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begin 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of coverage.

Question 10

Is there a service fee?

Accepted Answer

There is a $50 service fee for in-home plumbing and sewer line service calls.

Question 11

Does the Protection Plan automatically renew every year?

Accepted Answer

The program and price are for a 12-month term that will automatically renew each year for an additional one-year term. You can cancel at any time.

Question 12

What do I do if I smell gas?

Accepted Answer

If you think you have a gas leak or smell gas it is very important to vacate your home immediately and call your local gas utility or 911 from a safe distance outside your home. A rotten-egg smell may indicate a gas leak. Whether the odor is inside or outside, do not use anything that could cause a spark, including cell phones, flashlights, lights, appliances, matches and candles. If a leak is detected, the gas company will shut off your service and the affected appliance and/or line. Red tag means that the gas furnace or other gas appliances are not operating safely and therefore the gas company will turn off the appliance and/or line and mark it with a red tag. The tag serves as a warning that an appliance is unsafe and could cause injury, property damage or even death. After the gas company shuts off your service, call us at 1-855-800-5195 immediately, no matter what time of day or night. We will dispatch a local, licensed contractor to make the necessary repairs. After we complete the repair, the gas company will be contacted to inspect the work completed, remove the red tag, and restore your gas service.

Total Line Protection

FAQs

Water Line Warranty Product Guide

Sewer Line Warranty Product Guide

Plumbing Warranty Product Guide

Water Line and Sewer Line Combo Product Guide